Refund Policy

We are happy to refund or exchange any item (including sale items) within 10 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions). 

Please make sure your items are pre-authorized by email, returned new, unused and with its original packaging, with NO Exceptions. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you. 

Note: We cannot accept returns that are shipped to us using FedEx or TNT.

• Email info@raonjenanyc.com, with Order name, Order number, Reasons for return, and a Picture of the item. 
• Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
• Upon receiving your return the shop will refund the products you returned using the prices stated on your purchase (discount taken into account) and minus any shipping costs. The refund will be applied to the original form of payment. Payment will appear on your credit card account in a time span of 7 to 10 working days.
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Remember to label your parcel 'Returned unwanted RaonJena merchandise' to avoid import duties.
• Please note: we do not accept Fedex and TNT returns.
• Lounge wear and Accessories cannot be returned or exchanged.
•  No refunds will be issued for final sale merchandise.

For a more convenient service, we can arrange a return for you through UPS. The delivery fee will be deducted from your order total for this service. 

RaonJena, Returns Department, Gangnam Daero 321, #614, Seochogu, Seoul, South Korea.

Please email info@raonjenanyc.com or sales@raonjenanyc.com